When staying too long hurts Teams

If you have a member of your Team that you think is slowing your MSP down...

You might actually have "The House Guest" problem 🛏️

I've been working closely with MSP Owners in 2024

We've identified 3 Key Problems of MSP Leadership Teams.

One of those problems is - Employees overstaying their welcome.

It's a real issue impacting MSP Leadership Teams.

The House Guest problem is felt when there is an employee who the MSP Owner thinks should have left the organization by now...but is still there.

Ironically the MSP Owner has not shown them the door.

→ The Reality: Clear Communication and decisive action are crucial for profitable MSP Tech Teams.

→ The Solution: MSP Owners need to be honest with themselves first about the skills and commitment of their Team members.

If you realize the Employee isn't at the level you need to grow, you owe it to them and to your bottom line to let them know where you stand.

Think of it as an investment in being uncomfortable to increase your MSP's Operational Maturity.

→ Consider: better Communication about the things that matter, attracts the right employee talent and keeps them there. Additionally, the lack of honest Communication damn near forces the best talent to leave.

A few subtle adjustments in how you Communicate in your MSP can have a lasting impact on your MSPs long-term enterprise value and EBITDA.

If you've had "The House Guest" in your organization before

• 👉 How did you get through it?
• 📧 Send me your strategy.

- Kevin Hagemoser