The Hidden Risk Talented MSP Employees Know

During a recent client conversation, I heard something that should concern every business owner:

"There's no backup person... AND I'm going out of town next week."

This comment reveals a critical issue: key-person dependency.

When your business relies entirely on specific individuals to execute core functions, you're one vacation, illness, or resignation away from operational chaos.

The solution?

Document your core processes.

• ✅ Create step-by-step procedures for critical roles
• ✅ Identify backup personnel for key functions
• ✅ Test your documentation with cross-training exercises
• ✅ Regular review and updates as processes evolve

Your business should run smoothly whether John from operations is in the office or Mary from sales is on vacation.

Processes, not people, should be the backbone of your operations.

How do you make time to document YOUR processes?

I'd love to hear...

Shoot me a DM or email 📧

- Kevin Hagemoser