Silent killer of MSP Productivity

MSPs, is your team buried in messages... or actually solving client problems and moving the needle?

Had a real conversation with a client the other day that hit close to home:

"We're talking all day, but nothing's actually getting DONE."

It made me think, does nonstop messaging (Teams, Slack, email, alerts) actually help us move faster?

Or is it just keeping everyone busy instead of productive?

Honestly, what we thought was collaboration has turned into a giant game of digital ping-pong.

And it's costing MSPs big:

• ⏳ Up to 60% of focused work time lost to context-switching and chasing replies
• 🔁 Tools layered on tools, creating more noise than clarity
• 🚫 Strategic work gets sidelined while everyone plays catch-up in chat threads

Here's the shift that's helping my clients break free:

• 👉 Communication systems designed with purpose.
• 👉 Fewer tools ➡️ Clearer workflows ➡️ Aligned expectations.
• 👉 Less chatter. More real progress. ✅

When your team has space to think, build, and solve... THAT'S when client value skyrockets.

Curious - How are you keeping your team focused without drowning in notifications?

I'd love to hear what's working (or not!) in your MSP

Drop me an email...📧

- Kevin Hagemoser