On-Call Problem No One Solves

MSP after-hours coverage and on-call rotation without draining your team

This came up in a client conversation that hit on a few counts...

“How do we manage on-call without burnout...or becoming the bad guy?”

Some MSPs think the problem is their policy or scheduling.

Others think it's an outdated pay model.

Or another MSP has the silver bullet.

Honestly... It's not the system... it's the People...

Even good policies break down when there's friction with how they're applied.

What really helps isn't a full system overhaul... it's Real Conversations. 🗣️

Here's a 3-step approach I often share when a client says the Team is b*tching:

1. (1) Acknowledge their concern
2. (2) Ask what + how they'd change it
3. (3) Request time to think

Sometimes, they don't need a fix... they just want to feel heard. 💡

If something does need adjusting, do it in a way that acknowledges everyone...not just the loudest voice. 🔧

Leading well isn't about having all the answers... showing you're listening is 80% of Leading.

Want help leading without burning out? Let's chat.

Shoot me a DM or email 📧

- Kevin Hagemoser